FAQs

 

1. What is Neon Flip?

Neon Flip is a brand dedicated to simple, modern flip phones. We focus on reducing digital overload and giving you a device that’s easy, reliable, and distraction-free — all with a fun, bold design.

2. What makes your flip phones different?

Our phones offer the essentials without all the noise: calling, texting, a clean interface, durable hardware, and a satisfying flip. No overwhelming apps. No endless notifications. Just what you actually need.

3. Who are Neon Flip phones for?

Anyone looking for simplicity or balance:

  • People wanting less screen time

  • Students who need a distraction-free phone

  • Parents getting a first phone for kids

  • Travelers needing a reliable backup

  • Anyone who just misses the classic flip feel

4. Do you offer returns?

Yes! We have a 14-day return policy. Items must be unused, in original packaging, and in the same condition received.
To start a return, email us at info@neonflip.com.

5. How long does shipping take?

Shipping times vary by location, but most orders are processed and shipped as quickly as possible. If you have questions about your order, feel free to reach out.

6. What if my phone arrives damaged or defective?

Please contact us immediately if your phone arrives damaged, defective, or incorrect. We’ll help fix the issue right away.

7. Do you offer exchanges?

Yes. Just return the item you have, and once it’s accepted, you can place a new order for the item you want.

8. Do you offer international shipping?

We ship to many locations, including the EU. If you're in the European Union, you also have a 14-day cooling-off period for returns.

9. How do I contact Neon Flip?

You can email us anytime at info@neonflip.com or use the contact form on our website. We’re always happy to help!

10. Why choose a flip phone in 2025?

Because sometimes less really is more. Flip phones help you stay connected without being consumed. Neon Flip is all about bringing back simplicity — in a modern, stylish way.